The TIMS3 Total Quality Technical Service combines system consulting, implementation, training, product upgrades and technical support to ensure your needs are met today and in the future. Our service plan ensures that the TIMS3 
Enterprise-wide Document Management System (EDMS) will not only maximize your investment, but also leverage your key business strengths for sustainable advantage. Although the TIMS3 EDMS is an out-of-the-box solution, there can be a range of system customization options. In addition to the dozens of default document and project properties, you can also add customized meta-data fields for storing information and querying.
TIMS3 also offers several advanced options such as Web connectivity and browsing, Site Switching, and Site Replication. All of these options can be set up and customized for your specific business needs.
TIMS3 Total Quality Technical Service will help you to successfully implement and deploy a complete enterprise-wide solution to maximize your investment.
TIMS3 Technical Representatives provide technical consulting on your system needs. These services include: system evaluation, data migration from other database or management systems, document and information organization, system customization, project and implementation planning, training and post implementation follow up.
Depending on the size and complexity of the installation you may choose to install the TIMS3 system yourself or have a TIMS3 Technical Representative install it. As a general rule, we recommend that a TIMS3 Technical Representatives provide at least one day of implementation consulting and training for any system installation.
TIMS3 is a very user-friendly system with an easy to understand interface. This combined with comprehensive step-by-step training guides make TIMS3 a very easy system to implement and train users on. TIMS3 Technical Representatives usually train advanced users, who in turn train the regular users in the operation and functionality of TIMS3. The "train the trainers" approach enables a speedy implementation and training process, as well as ensuring smooth transition from the TIMS3 Technical Consultant to your system administrators.
TIMS3 is under constant development to add new functionality, tools and integration with other systems. TIMS3 also provides a high level of service to customers to improve system functionality and tools for their needs. These services and upgrades are by in large covered in the low maintenance cost charged to customers.
Included in the low annual maintenance fee is unlimited phone and e-mail support for
TIMS3 issues. The
TIMS3 technical support team consists of programmers, web developers, document consulting, network and CAD specialists.
Click here for F.A.Q. Feel free to download our user guides, technical manuals and trial version of the TIMS3 through the Trial Version Downloads and Marketing Downloads links on the left control bar.
For Services & Support quote please e-mail support (support@tims3.com).
